Manual Feedback Request

NOTE: This feature has been removed in Version 12 as it was not very configurable and can be done better with Web Forms and Notifications

We can also send the feedback request to Customer/User without configuring the Feedback Trigger.

To request a feedback manually go to respective document e.g. Sales Order, Issue etc. and click on Request Feedback option in Menu.

Setting Condition

Then, user can enter the feedback request details like email id, message and send the feedback request mail.

Setting Condition

Note. If Feedback Trigger is already configured for the document then system will fetch Feedback Request details (email id, message)