ERPNext Support for Small Businesses

The SMB plan ensures that bugs do not stop your day-to-day operations in your mission-critical ERP platform

Bug Fix Warranty

Get priority support for bugs and security fixes from the core team with the experience to ensure your systems run defect-free

Priority Support

You can report critical issues that stops your day-to-day work. Our engineers will update your site as soon as possible.

In-App Support

Get support directly from the Frappe team and keep track of open tickets right from your ERPNext site.

Pricing

$1200 or ₹84,000 per site per year

What is included?

  • Applicable for sites hosted on Frappe Cloud
  • Bug fixes support on ERPNext features
  • What is excluded?

  • Self-hosted ERPNext installations
  • Functional Queries
  • Implementation support
  • Customization support
  • Frequently Asked Questions

    SMB plan can be exclusively purchased via Certified ERPNext Partners.

    SMB plan ensures that you get priority support for critical issues that might block your day-to-day ERP operations.

    ERPNext is Free and Open Source ("free" as in "free-speech"), but the services around ERPNext need engineers to support you. You pay for the expertise of these engineers.

    SMB plan ensures timely fixes for critical bugs in ERPNext. The Enterprise plan includes bug fix support as well as premium services like personalised onboarding, functional support, priority support, etc.

    We don't charge per user for SMB plan. However, the scope of queries is limited to bugs only.

    Feel free to drop us a mail at hello@erpnext.com