Copying is a form of flattery but there something about crafting your own software and putting it out there as open-source for the world to use. ERPNext offers features for not only managing support tickets but also ensuring quality and exercise project management. Some features to consider ERPNext as a Freshdesk Alternative include:
No restrictions in the form of paywalls or limits
Project Management and Quality Assurance
Modify existing roles to control permissions
No fuss with licences, the product is free and open source
Multiple agents can be involved in one support ticket
Tickets are closed automatically if customer does not respond
Call Logs With Exotel
Track incoming calls in your ERPNext account. Existing lead/customer information pops-up to employees. Call logs are maintained with information like number, lead/customer, and duration for analysis.
Personalize your customer experience with SLAs pertaining to support policy, response and resolution times based on the expectations that have been set with your customers. You can track fulfillment or failures to streamline the process and improvise wherever necessary. As an alternative to Freshdesk, manage SLAs with ease in ERPNext.
Reduce overhead of manual work by setting up assignment rules (Round Robin or Load Balancing) for automating ticket assignments within your support team. Since the assignment is taken care of, employees can engage to revert with quality responses, empowering your service desk to meet commitments in time.
Convert all interactions into data so that your sales team doesn't have to juggle between apps. Don't miss out anything from your leads. With Call Popup, you can receive live notifications of incoming calls on your desktop. With email account configuration, you can convert emails received in your inbox into leads in this CRM software.
Reduce overhead of manual work by setting up assignment rules (Round Robin or Load Balancing) for distributing leads automatically amongst the team. This leaves room for engaging in responses, empowering your sales team to meet commitments in time.
Reduce ticket load by creating crisp help articles & FAQs so that your service desk can work on complex issues that need your attention. This move not only expands the knowledge base but also empowers your customers to seek solutions without having to wait for an agent.
Capture the attention of your prospects as they browse your website by enabling website visitor chat. Assign different employees to be on chat. A one-time configuration that empowers you to log every visitor's chat so you can do analysis for business requirements and close sales faster.
Organize, schedule, plan, and analyze projects with a task-driven approach to streamline collaboration across your organization and uplift your business. Use timesheets to track time spent on projects or at the client's location and bill them accordingly. View Project Costing, Profitability and more,
Use the Energy Points system in this Freshdesk alternative to allocate points and incentivize your sales goals to get the most out of your team. Motivate your sales team to do their best by cultivating healthy competition.
Using Maintenance Schedules, you can avoid missing the Maintenance Visit for the services that your customers have opted for. Log employee and work done in visit, capture customer feedback and look awesome while doing all this with a single click.
Map important data specific to your business by adding custom fields in your forms. Customize form behavior by auto-fetching values, hide fields based on user roles, create custom Print Formats all without writing a single line of code. Create your own version of a Freshdesk Alternative ERP System.
Support for over 100 languages from around the world. Localizations build confidence whilst also boosting users to feel familiar and welcome. Can't find your language? Help us translate: https://translate.erpnext.com
“After evaluating a bunch of ERPs including TCS, Tally, and many others, I finally found the right ERP for my furniture manufacturing startup. I love using ERPNext and recommend it to any discrete manufacturing company.”
“We are an Educational products company, I signed up for a trial of ERPNext and found it surprisingly powerful and elegant. Bravo, fellow startup!”
“Based on the Frappe framework, ERPNext is easily customizable - Neat and responsive UI - Great for manufacturing with Multilevel BOMs, managing multiple production departments - No vendor lock-in. The software is 100% Open Source. It provides great security to small scale businesses
ERPNext is the world's best 100% Open Source ERP Solution
Open Source Software for Modern Businesses
Get a real time view of your cash flow. Full fledged accounting module covering every aspect of book keeping.