Privacy and Data Processing

This is only applicable if you are using our services:

  • Subscribed to ERPNext hosted account
  • 30-day trial account
  • Requested for a demo
  • Contact us for enquiry via e-mail

We here at Frappe Technologies, value your privacy and take serious measures in protecting your personal information and have hence updated our privacy policy to make it GDPR compliant.

Privacy Notice

This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://erpnext.com.

By providing us with your data, you warrant to us that you are over 13 years of age.

Frappe Technologies Pvt. Limited is the data controller and processor, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Roles

The regulation distinguishes two main types of entities:

  1. Data controller: any entity who determines the purposes and means of the processing of personal data, alone or jointly. As a general rule, every organization is a controller for its own data.
  2. Data processor: any entity who processes data on behalf of a data controller.
We Act As Data Processing Kind of data
Data Controller & Processor erpnext.com Personal Information like name, email, contact no. of clients, prospective clients who either email us, request for demo or sign up for a trial account
Data Processor Customer Data Any data stored by our customers in their ERPNext account, they are the database owner and become the Data Controller for it. We on act as the Data Processor
None Self-hosted/On-Premise Open Source users using ERPNext for their organization on their own server.

Contact Details

Our full details are:

Full name of legal entity: Frappe Technologies Private Limited

Email address: hello@erpnext.com/support@erpnext.com

Postal address:
D/324, Neelkanth Business Park,
Near Vidyavihar Railway Station,
Vidyavihar West,
Mumbai 400086.

Telephone number: +91-80-339-23819

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at Email address: support@erpnext.com.

What information about me is stored?

We only store the information necessary for billing and contact purposes. This will include the following:

  • Your Name (of course)
  • Your Email ID

These are the common information stored with us when you use an ERPNext cloud account. The following information is also stored:

  • Phone number of the primary contact person (if shared by the user)
  • Billing Address (of the company/primary user)

We also store all the data that is requested from you when you signup or request a demo.

Where do you host?

We currently host with online.net whose servers/data centers are located in Paris, France.

What about backups?

On the cloud, we maintain regular SQL backups (from hereon referred to as backup) of your account. A backup is taken every 6 hours.

These backups are stored on Amazon's AWS service. You can refer to its compliance information.

We recommend that you also maintain your own copy. To download them manually by going to Setup > Download Backups. You can also automate database backup download of your ERPNext account into your Dropbox account.

Who can access my account?

We also have an access to your account for adminsitrative purposes. This includes access for support and update purposes.

If anyone in our team has to access your data for support, then you will get an email mentioning that one of our engineers have accessed your data along with a reason. Your passwords are not accessible to our engineers and are generated via a program. If they need to access the account, they must go via this route. All our employees have signed a Non-Disclosure of Data agreement with us and they are fully aware of the consequences and risks involved with access of customer data.

How do I check all the changes you have made as an Administrator?

We will report to you what changes (if any) we have done. At the bottom of each form (or doctypes as we call them) you will see who has made the recent changes. Additionally, you can view the Activity Log Report to track the activities of users in your account. Changes are also made automatically via patches when a new version gets released. In case a patch fails, an Administrator may change your data. In this case too you will receive an email notification of the same.

How do you use my data?

Any personal information received will only be used to reply to your queries or fix your bugs (and occassionally send Newsletters which you can opt out of). We do not and never will sell or redistribute your information to any third party.

We do track your visits to the website through Google Analytics. This data is collected anonymously and viwed in an aggregated form to understand the user behaviour across companies. The kind of queries we engage with here are like what is the most used transaction in ERPNext, or what do most users do after making a Sales Invoice.

How can I see all the information that is stored with you?

Just download the backup of your account.

How can I delete all my data that resides with you?

Want to exercise your right to be forgotten? Just drop an email to support@erpnext.com with the subject line "Please delete my data".

Please note that we can't delete certain details related to billing for legal and auditing purposes.

What if I want to move my data?

ERPNext is free and Open Source. This is our biggest advantage against other cloud/SAAS ERPs. In the remote possibility that you do not want our service or we are unable to service, the entire source code with installation instructions is online at github.com.

All you have to do is download your backup and reinstall on your new server. You can also export only the necessary data in spreadheets (Excel, CSV) and import them in your new instance.

Have more questions?

Drop an email to hello@erpnext.com.