Everyone likes simple software but the tradeoff here is in customization. Not with ERPNext. Enjoy the simple UI with equally simple customization to help your customers exactly the way you want to.
Trusted by Companies Worldwide
Often there are tradeoffs to make software simple. But with ERPNext you get the best of both worlds. It's simple interface takes little time to learn and you can customize it to match your process sophistication. No extra fees for moderate customization, you can do it yourself with very little code.
Assigned tickets to the wrong person? No worries, ERPNext has all the tools you need. Apply an array of filters to find items to an atomic level. Then bulk edit to change assignments and other properties.
Manage all your company assets with one software. Computers, headsets, and even people. ERPNext is a lot more than help desk software. Access 10+ modules with one price, no extra hidden costs.
Assign multiple people to solve more complex or technical tickets together. Comment on support tickets to internally discuss issues. All conversation threads follow the ticket so you know what the last communication was and with whom. No work is repeated.
Map tickets against projects. Bill clients for special help desk cases and bill them via timesheets. Get an overview with Kanban boards and always stay on top of your help desk tickets.
Automatically assign support tickets based on departments and load balancing or round-robin. Never worry about an employee getting too many tickets. The balanced help desk system in ERPNext ensures the load is distributed correctly.
Trouble finding a specific email when you have thousands of emails? In ERPNext, you can narrow your scope to find that one specific email regardless if you remember the customer or ticket ID.
You don’t have to pay thousands to get decent customization. ERPNext’s simple, modular nature allows you to quickly create forms and scripts. Get your own custom help desk workflows up in a couple of hours.
Used by more than 5000 companies across the world
ERPNext has a host of built-in integrations that help your business take-off faster
ERPNext is used by more than 5000 companies across the world