Frequently Asked Questions

How is the fees calculated for the number of users?

You only pay for the number of System users in your account. These are the users who can access the core modules of the ERP and not just portal views.

A system user is generally someone with system roles like manager in Sales/Purchase/Manufacturing/HR, Leave Approver, Employee, Auditor, etc. These roles are assigned from the user's settings page. Click here to learn more about system users and webite/portal users.

What is covered in the cloud subscription/What am I paying for?

  • Hosting, backups, and storage managed by us.
  • Priority functional support by the team that made ERPNext.
  • Your own subdomain (with a choice of accessing via your custom domain).
  • Bug Fixing guarantee.

I want to host ERPNext on my own server but need your support. Is this possible?

Yes! We do provide support for self-hosted instances as well. Check out our support plan for more details.

How to proceed with the subscription payment?

You can pay for your ERPNext account from the application itself! Go to Settings > Manage Subscription. Here you can select your plan and proceed to pay.

ERPNext Subscription GIF

You can pay for your subscription via PayPal or Credit card. If not, there's always Wire Transfer! Details for the same can be found here.

How monthly subscription works?

When you subscribe via PayPal or Razorpay, the payment agent (PayPal, Razorpay) creates pre-authorized subscription profile against your account.

Payment agents use this pre-authorized profile to renew your subscription automatically. As the profile is pre-autorised, the payment agent won't ask for OTP to carry out the transaction. If your Card/Bank Account/PayPal Account doesn't have sufficient balance on date then the payment agent retries the transaction after interval of three days and seven days.

Do I need to have a PayPal Account for subscription?

We use PayPal as our payment gateway to handle international subscriptions. You do not need to have a PayPal account for continuing with the subscription.

I am running out of storage space/I need to add more users. How do I go about doing so?

You can add more space/users from within your account. Just go to Settings > Manage Subscription.

In the Addons section, you can purchase additional users, emails, and storage space as required.

You can also upgrade your current plan in the same manner.

ERPNext Upgrade GIF

I have already subscribed and I want to pay for the next month, however I don’t see a payment option, how so?

If you’ve paid via credit card or PayPal for your subscription, the next payment will be auto-debited. In case there is an issue, get in touch with our support team.

Is the cost of implementation covered in the subscription plan?

The subscription plan covers support and hosting cost. You can avail implementation services by contacting an ERPNext Partner.

I’m an Indian user and would like to subscribe using my Debit Card. Is this possible?

Currently, recurring payments are allowed on Mastercard and Visa network cards issued by ICICI Bank, Kotak Mahindra Bank, Citibank and Canara Bank, provided the customer authorizes the first transaction through a normal Two-Factor Authentication/3DSecure flow.

How is trial period different from the subscription period?

You can raise up to 5 support queries during the trial excluding error reports. After subscribing to a paid plan, this limit is removed.

What happens to my data after I subscribe from the trial period?

Your account is not reset after subscription and the data will remain as is. In case you would like to delete all transactions, you can view this link.

If you would like to completely reset your account, contact our support team.

Have more questions?

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