Why Frappe Services business white paper

ERPNext is open source and you can choose anyone for services. But we make a case for why you should choose Frappe, the founders and creators of ERPNext.

Why Frappe services

ERPNext being an open-source ERP software, you can avail services from anyone. But to keep things running smoothly it's important from where you choose to get ERPNext services. The ability to solve critical bugs quickly, solve complex queries, ability to create features without disturbing the core product are all important areas which not everyone can do successfully.

In this document, we make a case for why you should choose the creators of the product, Frappe. Factors like experience and credibility play a big role in providing successful services.

Why Frappe Services Summary

Getting proper advice can do wonders for an ERPNext implementation. Timely adjustments and guidance results in a healthy and long lasting ERP implementation which you can operate smoothly over time. Inadequate, poor, or untimely support, or absence thereof results in catastrophic failures and losses which take too long to recover. In this white paper, we make a case for choosing Frappe services to run your ERPNext account.

Frappe is the original creator and maintainer of ERPNext product and documentation and has the experience of helping more than 1,000 companies use the product. We discuss the benefits a customer can get by opting for Frappe services and also go through the various services Frappe offers. Some of the highlights to note are bugfix guarantee and in app support.

In its entirety, ERPNext is completely free and open-source software. There are no contract complications involving licensing and usage period.

Why Frappe Services
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Table of contents


1. Consultation Options    

1.1 Self Support    

1.2 Engaging a Freelancer    

1.3 Frappe Services    

1.3.1 Host at erpnext.com via SaaS    

1.3.2 Enterprise support    

2. Why Choose Frappe?    

2.1 Credibility    

2.2 Save on DevOps Cost    

2.3 Product Experts    

2.4 We maintain the ecosystem    

3. Frappe Offerings    

3.1 Onboarding    

3.1.1 What is Frappe Onboarding?    

3.1.2 Bugfix Guarantee    

3.2 Server Setup and Maintenance (for self-hosted)    

3.2.1 Installation    

3.2.2 Configuration Consulting    

3.2.3 Server Configuration and Email Setup    

3.2.4 Backup    

3.2.5 Logging and Maintenance    

3.2.6 Uptime Management    

3.2.7 Server Audit    

3.3 Upgrade management    

3.3.1 One Major Release every year    

3.3.2 Performance Enhancements    

3.3.3 Feature Enhancements    

3.3.4 Usability Enhancements    

3.3.5 Security Enhancements    

3.3.6 Dependency Management    

3.4 In-app Support    

3.4.1 Ticketing System    

3.4.2 Functional / Configuration Queries    

3.4.3 Bug Fix Guarantee    

3.4.4 Transparency in SLAs    

3.4.5 Access to Domain Experts    

3.5 Scalability Support    

3.5.1 Hardware Scaling    

3.5.2 Database Indexing and Optimization    

3.5.3 Scaling the Application Server    

3.5.4 Service Oriented Architecture    

3.6 Security alerts and instant fixes    

3.6.1 Configuration and Best Practices    

3.6.2 Access Control    

3.6.3 Logging and Investigation    

3.6.4 Security Alerts and Updates    

3.7 Additional Services    

3.7.1 Customization and Development    

3.7.1 Feature Development and Enhancement    

3.8 Frappe SLA    

4. Support Testimonial    

5. Example: Wallbox Chargers    

4.1 Consulting    

4.2 Company Growth    

4.3 Biggest Challenge    

4.4 Benefits of Frappe Services    

6. About Frappe    

7. Typical Support Contract    


ERPNext is the world's best 100% Open Source ERP Solution

Open Source Software for Modern Businesses


Get a real time view of your cash flow. Full fledged accounting module covering every aspect of book keeping.

HR & Payroll

Manage full employee life cycle right from onboarding, payroll, attendance, expense claims, assets to separation.


Effectively maintain and manage multilevel bill of materials, production planning, job cards & inventory.

Sales & Purchase

Increase productivity and lower costs by managing your sales and purchase cycles, from purchase to sales orders


Win and retain more customers by optimising sales process. Track leads, opportunities and send the quotes on the go.


Deliver both internal and external projects on time, budget and profitability. Track tasks, timesheets and issues by project.


Deliver a better service experience with an intuitive issue tracker and integrated knowledge base.

Asset Management

Maintain and Manage details of assets, their movement, value adjustment and depreciation.


ERPNext comes with a fully featured content management with blogs, web pages and forms.

Integrate with your favourite Apps

ERPNext has a host of built-in integrations that help your business take-off faster

ERPNext Integrations

Integrate with your favourite Apps

ERPNext has a host of built-in integrations that help your business take-off faster

ERPNext Integrations

Loved by Users

Used by more than 5000 companies across the world Companies using ERPNext Companies using ERPNext