ERPNext Warranty for SMB

Get peace of mind with Frappe warranty for ERPNext

Bug Fix Warranty

Warranty for bugs and security issues from the original developers of ERPNext to ensure smooth operations

Limited Support

You can report critical issues that stops your day-to-day work. Our engineers will update your site as soon as possible.

Ideal for SMB

Affordable product warrant and limited support for SMBs who want peace of mind for their mission critical systems

Product Warranty Plan

What is included?


  • Applicable for sites hosted on Frappe Cloud
  • Replicable bug fixes support on ERPNext features




    • What is excluded?


  • Self-hosted ERPNext installations
  • Functional Queries
  • Implementation support
  • Customization support
  • Accesing ERPNext site of the customer


    • Pricing


    $1,500 or ₹1,10,000 (tax excl.) per site per year
    Read Terms of Service

    Site Warranty Plan

    What is included?


  • Warranty of bug fixes in the core product
  • Included site level investigation on issues
  • Assures site level bug fixes and updates
  • Applicable for FC & self-hosted sites


    • What is excluded?


  • Functional Queries
  • Implementation support
  • Customization support




    • Pricing


    $5,000 or ₹3,75,000 (tax excl.) per site per year
    Read Terms of Service

    Get in touch with Frappe Partners

    Check partners in your region to subscribe for Product Warranty for your ERPNext site

    Explore Partners

    Frequently Asked Questions

    SMB plan can be exclusively purchased via Certified ERPNext Partners.

    SMB plan ensures that you get priority support for critical issues that might block your day-to-day ERP operations.

    ERPNext is Free and Open Source ("free" as in "free-speech"), but the services around ERPNext need engineers to support you. You pay for the expertise of these engineers.

    SMB plan ensures timely fixes for critical bugs in ERPNext. The Enterprise plan includes bug fix support as well as premium services like personalised onboarding, functional support, priority support, etc.

    We don't charge per user for SMB plan. However, the scope of queries is limited to bugs only.

    Feel free to drop us a mail at hello@erpnext.com

    An SMB customer can generally be defined as a prospect with about 30 users or a revenue of around USD 1 Million/₹10 Crores. If any potential customer has revenues or users higher than this, they should ideally be offered Frappe Enterprise plans. Feel free to reach out to the Frappe Partners team to gain clarity before proposing to any prospective customer.